[A Call to Arms]

Still says halo server unavailable this is so frustrating !!!

 

This is what I did, hopefully it will help you.

 

I called xbox support for the australia region, explained to them the issue throughly.

Tell them that you can play any other game's matchmaking fine and that you can also play custom games, co-op campaign firefight and can connetc to friends in pre-game lobbys on reach but can't join matchmaking.

Tell them that the issue is world wide and you would likethe matter to be escalated.

Tell them that you believe the problem lies in the way the 343i servers communicate with you ip address, and that you believe because of the TU back in October something changed in 343i's MM servers that is causing the servers to not "see" your ip address.

 

Be firm and persistant, make sure they escalate the matter and be sure to ha,,er home the fact that it is a known world wide issue.

 

This is what I did, and within 14 hours of doing this the 101ip issue was fixed. That could (and probably is) just coincidence, but its what I did and it got fixed so give it a shot.

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Twin, the issue is actually resolved on my end.

 

I talked to xbox support yesterday at 5pm, told them the issue told them my ip and told them that I thought the TU had changed some of the perameters in the 343i MM servers and that the changed had resulted in my ip address being omitted.

I woke up this morning 8am and lo and behold, it works

 

I can now play halo reahc matchmaking.

SOme people are still having the issue however, I have suggested to them that they all do as I did.

Call xbox supprot explain the issue tell them their IP address and say that their IP prefix is being ommited from the MM servers becuase of the title update.

 

HOpefully this works for them as well

 

Thanks Twin for all of your help through this

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Everyone who is experiencing an issue, please try halo reach again, as of today I am able to access matchmaking

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To answer you question about the plans Monster, it does actually matter what plan you have. As a general rule an ISP will hand out to it's customers depending on plan, different models and versions of hardware. Not all of those pieces of hardware use the same communication protocols or the relay servers in the same way as every other hardware item. Now that being said, it very well could lie with the fact that perhaps 343i has certain port requirements for the service, and by default, certain "western" world ISP's don't allow that or those, certain ports opened for whatever reason.

 

This is also why you DBUK, experienced problems right away, more than likely due to the newer hardware modem/server version the ISP started using maybe. It happens here in the US as well. Sometimes people are just chugging along just fine using their 4 year old store bought modem...then all the sudden the ISP says your modem is no longer supported. Time goes on, you don't upgrade and low and behold your modem still works just fine, but some times you have connection issues. Then one day it fries. You contact the ISP and get one of their newer modems/routers. Next day, nothing but problems when connecting to certain sites, services etc.... The issues ultimatly stem from an ISP's inability to properly communicate and work with service providers to properly ensure compatability issues.

 

ISP's are one of the biggest and laxest when it comes to maintaining their server equipment and communication rules/protocols.

 

Thanks for your reply, it is a confusing issue then, for me at least.

I understand what you are saying but it seems to me that if my modem did have these issues with communications protocol that the problem would be universal over all platforms over all games.

 

It seems odd to me that I can play co-op campaign, customs, go into forgeworld, and play regular firefight and connect to people on my friends list to do so, but can't enter matchmaking.

 

Wouldn't all aspects of reach's features use the same servers ?

 

I understand that from game to game the communications protocols would/might be different which would result in some games working fine and others like reach not working at all.....but when you can use 99% of the features on a game save one.

 

Admittidly I don't have much knowledge on the subject, kinda wish I did now

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so this is also intresting....

I can play customs with friends, firefight with friends (not firefight matchmaking) and forgeworld all with people on my friends list all connecting over live, but still can not access the matchmaking portion of reach.....

 

Any ideas?

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Incidently, thank you reaper for trying to get this sorted out your efforts are appricated

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I do however have somethign intresting to report....

 

I masked my ip address and tried to enter matchmaking, still was unable to I know XBL needs certain ports to be open but does 343i servers require certain ports as well?

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If the pronlems only started when you got the new modem...then obviously you need to go digging into tue modem configuration, and if possible call to see if something is blocked. Secondly, dont come in here stating things in a post the way you did. I am doing everyone a favor by reachjng out to my sources to get answers. Quick little snaps like yours make me want to not help.

 

If your post meant no harm other than just curiosity then I am sorry. Im a little stressed right now and not in a cool calm state of mjnd. sorry in advance jn any case man.

 

 

Also please note that an ISP company has many different comminication protocols based on what hardware is currently available and what is actually supported by the ISP. You may be victim of an upgrade bug in which the newer modems supported don't communicate correctly thru the ISP relay servers, then to Live service.

 

 

 

If the pronlems only started when you got the new modem...then obviously you need to go digging into tue modem configuration, and if possible call to see if something is blocked. Secondly, dont come in here stating things in a post the way you did. I am doing everyone a favor by reachjng out to my sources to get answers. Quick little snaps like yours make me want to not help.

 

If your post meant no harm other than just curiosity then I am sorry. Im a little stressed right now and not in a cool calm state of mjnd. sorry in advance jn any case man.

 

 

I apologize if I came off stand-offish reaper, I didn't intend to sound that way.

It was honestly just a curious question, you had said that it was ISP specific which is why I asked since my ISP hasn't changed only my internet plan/modem.

Could the problem lie in the actual internet plans possibly? It seems that its only people on "ultimate" broadband experincing the issues as well.

 

It shouldn't be however anything to do with the modem since I can access any other game over xbl perfectly fine. Its only games run on 343i servers that have this issue. (halo 3 halo odst halo reach and halo ce:a) I can play BF3 MW3 MW2 Dead Island Skyrim anything else over XBL, which is why I believe it has to do with 343i's servers (altho I could be wrong)

Also it couldn't be that the ISP is blocking certain things since I was able to play just fine before the 101 ip

 

s0me-kind-0f-m0nster, please be aware that we are working diligently on the issue to get it resolved in a timely manner. We also ask that you please try to show a little more patience on the matter. All available resources are being used at the moment to attain closure. We are doing this for you, the fellow players of Halo.

 

Thank you Twinreaper for all of your research and support!! You tech guru you, lol!!!

 

Sorry Choot, I can appricate that you are trying to sort out the issue and am thankful for that

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Then could you possibly explain why I would play halo reach with telstra as my ISP just fine until I upgraded my modem.

 

I have only been expereincing this issue for a week, and it started once I was given a modem with the 101ip range

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The problem is Ashlynn that they are actually saying something, just the wrong things.

 

I recieved a email from BS Angel today and all she had to say was that they were working with slingshot and xbl to resolve the issue.

 

This concerns me for a number of reasons and leads me to believe that there won't be a resolution anytime soon since they are completely looking in the wrong direction.

 

How is talking to slingshot and xbl going to fix the issue when I am not even on slingshot ISP and slingshot isin't even active here in Australia?

 

343i is basically saying the fault does not lie with them or their servers so they are not investigation where they should be....their servers.

 

Until 343i pull their heads from their asses and look into their own end of things this won't EVER get fixed

 

I wish 343i had a contact phone number so we could all call and complain to them and actually direct them in the right area since they seem to refuse to acknowledge the forums