KinglyMusician

Hi My boyfriend has received a credit ban and we are unsure of the reason his GT is Count Lodgeular. I was playing with him yesterday as a guest to see if I enjoy the game enough to buy it for myself which I have done today. I accept I was a pretty pants player as I have never played before but is this reason he has been banned? If so its brutally unfair as at no point was I afk I just died lots. Also my GT is KinglyMusician if needed. Thanks KinglyMusician