i recently bought halo4 tonight at my local supermarket obv by a slight mistake on ther end, i had a look on forums and googled if it would be ok and safe to play the game as i bought it legitimate i got mixed views on forums wich give plenty of uncomfortble answers so i dialed xboxlive support explaind the situation. asked n repeated number of times if it was definitely ok to play the game and she informed me i would be safe to play and wouldnt have any problems playing this game and if i did i would have to ring back up and give ref number (1187130153) she put notes on account saying that i WOULD NOT RECIEVE ANY ENFORCEMENT ACTION FROM PLAYING HALO 4 EARLY.. wich i didnt find out till later on about these notes also she did put me on hold as she says she had to speak to licencing or something then she came back and was totally positive of me playing the game..
3hours or so passed i got a message on xbox saying halo 4 is no longer available online and that i have been banned.
i go straight on to xboxlive support chat the agent confirms this that i have been banned for playing halo 4 even tho clearly by notes i was promised that i wouldnt have a problem after a long discusion on the matter he said "we have no way to reverse that ban unfortunately".
one of the biggest games of the year and i am banned from all of its features because i was told n promised it was ok to play am being punished for someone else's mistake or mixup i originally rang xboxlive support to make sure it was defo ok to play and to inform a got the game early ect by far i thought ringing xbox itsself would be the safer option of something like this hapining. im devestated and upset of this whole mix up i dont think its fair. can it be reversed or even on game release day? so i can proceed with the game that i bought full price for and play with my friends? the agent was very sorry and couldnt consider any further options than to apologise to me and said himself on the information (notes) on my account and what he's heard and the very unique situation that i shouldnt be being punished for it. am asking you please is there anything u can do to reverse this or put me on again even if it is on release day a dont care a dont want to be banned from this game. i am very upset with all this, i rang xbox to make sure something like this wouldnt happen and if i was told diffrent i wouldnt have played it please reply asap and i also have a copy of whole convosation with the 2nd agent if you need a copy i will email it too you on request thankyou is ther someway u can help this situation 343 and get me un banned so i can place this again on release day??
