Tom Declane Callf

I'm having problems getting connected to my friends even though we are all on an Open connection. I'm also having a problem with my character skin, even though I have a custom armour load out saved, when I join in a game it is putting me back into the default armour. Also when I click X to see the roster, it's telling me I'm level one, instead of my actual level.

I bought the collectors edition of Halo 4, and was lucky enough to get a myriad of codes for additional content in the game, including Armour permutations. I installed these before I played the game, then went directly onto the campaign. When I decided to go to the Multiplayer, It prompted me to install disk 2, which I did, and now I can't access any of the additional content that I have. Is this a glitch to be patched out?