Anyone still having the issue of being locked on the backup server at SR-1 go here https://forums.halowaypoint.com/yaf_postsm1765563_Issues-being-investigated.aspx#post1765563
And post your
Console Serial
Console ID
Service Date
Product ID
Fixed mine in less than 10 mins not sure how fast they,ll get to yours but I figure any info helps and its a confirmed fix.