On this game I was a level 33 and then after playing a match on ragnarok me and one other SR 33 in the lobby got reset to SR 1 but if you go in our service record it still says SR 33 but for the lobby board where you show off your armor it says I am an SR 1 and I cannot change my armor from recruit I can customize it in the spartan hub but it doesn't show it I have the same problem with my loadouts I can change them but I cannot access them in-game what do I do please help