Adan CR Polo

Hi I need your Help, I´m having trobles with my halo 4, there´s an error code that appers every time when I try to play the game and it says that the game is not recognize, and the code number is 03-57-00, I called xbox support and they told me to look for help with you, so please answer me a soon as posible and fix it because I payed for a great game and thats what Im´expecting to have. By the way I already did every step at xbox support to fix it and nothing happend so........