Shawn Krex

Xbox will give you a refund if you purchased it digitally from them. I suggest you take advantage of that while you can. I ordered mine from Amazon so I'm out of luck with a faulty game. The common theme among players is that it is an issue with Time Warner Cable and Halo 5. It's hard to put the blame on either company but neither seems to want to acknowledge that it's their fault. The last thing Microsoft needs is for another Halo to be broken, and TWC is... TWC. If you haven't abused Microsoft's return policy I'm sure you can get a refund. I doubt the problem will be solved any time soon. Good thing other games are coming out that can replace Halo.

You're NOT the only one experiencing this issue. It's actually a pretty wide spread issue. Do you have Time Warner Cable for your internet? That seems to be the common issue, with maybe the modem being the cause. People have tried lots of things like port forwarding, changing DNS, reinstalling, etc. It seems to be a problem that neither Time Warner or Microsoft wants to admit or really address. However, if you bought it digitally from Xbox then they seem to be willing to give you refund because it is essentially a broken product. But if you're like me and bought it from amazon, with a gift card, then you are out of luck. No matter what Amazon will not return any digital game. So my suggestion is to just return it. That's unfortunate because it's a good game.